At X LLC, we want you to shop with confidence. This Refund & Return Policy applies to orders placed on xyz.com and delivered within the United States.
1. Return Window
We accept returns and exchanges within 30 days from the date of delivery.
We accept returns for both:
We also accept exchanges within the same 30-day period.
2. Eligible Product Condition
Returned items may be in new or slightly used condition.
To be eligible for a return or exchange, the item must not be:
3. Return Method
Returns and exchanges are handled by mail.
Please contact us first before sending any item back. After your request is reviewed and approved, we will send you:
Returns sent without prior approval may be delayed or denied.
4. Return Shipping Fees and Restocking Fees
You will not be charged a restocking fee for approved returns or exchanges.
5. How to Start a Return or Exchange
To request a return or exchange, please contact our support team at:
Email: [email protected]
Phone:
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
Please include the following information in your request:
Our team will review your request and provide next steps.
6. Refunds
Once your returned item is received and approved, we will process your refund within 7 business days.
Refunds are issued to the original payment method used for the purchase.
For defective, damaged, incorrect, or not-as-described items:
If your return is approved because the item arrived defective, damaged, incorrect, or materially different from what you ordered, we will refund the full eligible amount.
For non-defective returns:
If your return is approved for a non-defective item, we will refund the purchase price of the returned item to the original payment method. Any original shipping charges paid at checkout, if applicable, are non-refundable unless required by law or caused by our error.
Please note that your bank or payment provider may need additional time to post the refund after it has been processed by us.
7. Exchanges
If you request an exchange within the 30-day return window, we will process the exchange after the return is approved.
If the requested replacement item is unavailable, we may offer:
8. Non-Eligible Returns
We may deny returns or exchanges in the following situations:
9. Business Information
X LLC
Business Address:
Support Email: [email protected]
Support Phone:
Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
If you have any questions about a return, refund, or exchange, please contact us and our team will be happy to assist you.